The following titles are available from CRM Learning in Spanish. To purchase the Spanish version, click on SPANISH under OTHER OPTIONS once you get to the title's webpage. If you don't see a title you're looking for, contact us to research availability. Please Note: Spanish versions are not always kept in stock; they are a "Special Order" and can take 3-5 days to ship.
Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.
Runtime: 15 Minutes, plus bonus segment
A CRM Learning Title
In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
Runtime: 26 Minutes total running time
Topic: Harassment & Respect
A Media Partners Title
Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!
Runtime: 18 Minutes
Topic: Customer Service / Sales
Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.
Runtime: 17 Minutes
CRM Learning/VisionPoint Title
Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!
Runtime: 24 Minutes
Topic: Employee Development
Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.
Topic: Communication Skills
a John A. Jenson LLC Title
A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.
Runtime: 22 Minutes
Topic: Leadership Skills
Through an animated fable, this best-selling program shows how organizations benefit when they embrace diversity and inclusion.
Runtime: 10 Minutes
This animated video shows how we "pigeon-hole" others when we stereotype and overlook their true abilities, talents and personalities.
One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.
Runtime: 16 Minutes total running time
A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.
Runtime: 13 Minutes
Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction
Runtime: 14 Minutes
With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.
A Media Partners Title
72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.
Runtime: 75 Minutes total running time
Regardless of how long you've been in the organization, you will not be seen as "essential" unless you proactively make it happen. Here are 3 things you can do.
A John A. Jenson LLC Title
This will help your CSRs deliver the service your customers expect as it reinforces 4 essential customer service concepts: Acknowledge, Observe, Listen and Act.
A Video Visions / Access Training Media Title
Teaches 6 customer service skills that can keep organizations from getting negative and embarrassing online reviews. A funny video on a serious topic.
Runtime: 16 Minutes
You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.
Bad attitudes can spread like a virus , infecting everyone in the organization. Teach employees how to overcome negativity in themselves and others.
Runtime: 20 Minutes
Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.
Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.
Runtime: 29 Minutes
Most managers dread addressing performance issues with subordinates. This video's 5 steps lets them solve tough problems in a win-win manner.
Topic: Management / Supervision
There's no better way to show managers the impact they can have on another person, than by showing this video. Teach them to be positive pygmalions!
Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".
A John A Jenson LLC Title
Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.
Runtime: 39 Minutes
Leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.
Runtime: 27 Minutes
Just what the reluctant delegator needs: A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.
Runtime: 23 Minutes
A great overview of EI. Through real-world examples, viewers see how emotions impact performance, relationships and success at work and in life.
Runtime: 25 Minutes
This program introduces the practical and easy-to-use C.A.L.M. model of resolving conflicts. Vignettes are set in a variety of industries.
Runtime: 21 Minutes
Topic: Conflict in the Workplace
Based on the popular Thomas-Kilmann Conflict model, this best-selling video enables people in conflict to find the best solution for the situation.
Providing help for those who dread public speaking, this humorous program reveals the 4 components of speaking successfully to groups of any size.
Effective listeners receive information more accurately and experience less interpersonal conflict. This video delivers key insights on the topic.
This insightful program highlights the work of Dr. Margaret Wheatley and explains "new science" strategies that can help organizations remain resilient.
In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.
A CRM Learning Title
This amusing video identifies the seven most common culprits who rob time in meetings and provides tips on how to handle them.
Prosperous companies typically don't settle for "good enough". This animated meeting opener reminds organizations to strive for continuous improvement.
Topic: Meeting Openers
A top-selling meeting opener, this short video gets right to the heart of communication that works, inspiring people to choose their words carefully.
Runtime: 3 Minutes
This short video uses a sky diving analogy to help viewers see change as an exciting opportunity for growth.
Runtime: 2.5 Minutes
A new version of the popular coaching program. Coaching is about encouraging & challenging the team by letting them know that what they do matters to you.
An up-and-coming rock band, with a devoted and growing customer base, provides memorable lessons on how to build customer loyalty.
Runtime: 11 Minutes
What customers want most is help. This video depicts realistic customer-service problems, and how they are solved.
A Video Visions Title
Proves that a supervisor's actions have as much to do with customer satisfaction as the attitude and behavior of the frontline service provider.
The two videos contained in this set ensure that service providers know how to solve customer problems and that supervisors set the right example.
Runtime: See individual running times
This moving story motivates employees to take personal responsibility for creating a positive, memorable experience for internal and external customers.
A Sollah Interactive Title
Topic: Spanish Titles
Everyone wants a positive, supportive, inclusive environment. This video models the day-to-day behaviors that help build this type of workplace.
Runtime: 15 Minutes
Teaches people to confirm their understanding, care about the way they come across, communicate with decency and value the input of others.
This 3-part set addresses all forms of harassment including bullying and respect in the workplace. Together they form a compliance bundle for mandated training.
Runtime: See Individual Running Times
An ATS Media Title
A concise but comprehensive stand-alone program that is part of the Let’s Talk… Series on forms of bullying and abusive conduct.
Allows you to clearly define sexual harassment to your employees, and empower them to act when they recognize inappropriate behavior.
A Vivid Edge Title
Provides the education, guidance and authority to help managers prevent, recognize and report sexual harassment incidents.
Runtime: 26 Minutes
Through personal revelation and discussion, 4 employees expand their understanding of harassment and agree on ways to prevent it in their workplace.
A Coastal/Dupont Title
A concise but comprehensive stand-alone program that is part of the Let’s Talk… Series on forms of workplace harassment.
Runtime: 10:30 Minutes
An ATS Media Title
Takes the pain out of harassment training! Let's Get Honest gives a memorable overview and He Said She Said provides compelling discussion segments.
Runtime: 15 Minutes + interactive
Vignettes in a variety of work settings demonstrate 8 common-sense guidelines for identifying and preventing disrespectful behavior.
A concise but comprehensive stand-alone program on workplace respect and professionalism that is part of the Let’s Talk… Series.
Runtime: 9 Minutes
Helps promote a respectful and harassment-free workplace by ensuring all employees understand the boundaries of acceptable and legal behavior.
Clear, concise, and thorough, this video teaches employees what sexual harassment is and how to recognize and stop it in their workplace.
4 aspects of diversity - stereotypes, similarities, unity and benefits - presented through stories of characters who live and work in a diverse world.
A conversational, easy-to-use program that shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace.
Runtime: 8 Minutes
For organizations to succeed, they must truly value diversity. Here, viewers learn to confront biases and change their paradigms.
Helps maintain a respectful workplace by revealing "micro-inequities"--subtle discriminations and tiny injustices that can occur in organizations.
Runtime: 19 Minutes
On managing dynamics and creating a respectful workplace by focusing on the respect & inclusion component of diversity – from the employee’s perspective.
Runtime: 31 Minutes
Examines the "respect" component of diversity from the employee's perspective, depicting skills that build a respectful, inclusive culture.
Open peoples' eyes to the world around them with this diversity meeting opener. Fascinating statistics lead to profound insights and discussion.
This overview of the 5 different generations present in today's workplace, gives viewers a foundation for increased understanding and tolerance.
Compelling depiction of the most common generational issues in the workplace and how to get past them. Bonus manager-specific vignettes are provided
Runtime: 42 Minutes total running time
This practical program on workplace violence provides tools employees can use to spot threats to themselves, their coworkers and the organization
Topic: Workplace Violence
National Geographic photographer Dewitt Jones helps viewers see the world in a way that reveals endless possibilities for themselves and the organization.
A Star Thrower Title
Unforgettable imagery and compelling narration from National Geographic photographer Dewitt Jones reveal simple ways to find creative solutions.
Using fun riddles and entertaining animation, this meeting opener will supercharge everyone's brain before the business of brainstorming begins.
Runtime: 5 Minutes
Gives 4 practical techniques for improving workplace communication by illustrating the costs associated with careless communication.
Unresolved conflict leads to lower productivity. This program helps employees take the initiative to face conflict and find win/win solutions.
A documentary profiling the commitment, tenacity and resourcefulness of the rescue team that worked tirelessly to free trapped Chilean Miners .
Runtime: 20 minutes
When Capt. Sully Sullenberger safely landed his disabled aircraft in the river, he acted from a commitment to safety and years of safety training.
A Coastal/Dupont Title
Author Patrick Lencioni explains why teams become dysfunctional while showing teams how to improve working relationships and get the job done well.
Runtime: 40 Minutes total running time
A Table Group Title
Joel Barker's best-selling program has been re-formatted with additional bonus stories to show how new paradigms can change the organization.
Topic: Change Management
A Star Thrower Title
Good leaders serve the people who serve the customer. This video reveals the things employees need most so their leaders can provide them.
This entertaining and thought-provoking program shows how managers need the kind of honest feedback leaders should hear…but don’t often do.
Helps those in leadership positions (who are typically unaware of how people really see them) spot things they may want to start (or stop) doing.
What does it take to inspire a work group to greater commitment and productivity? As this video shows, it's not charisma but a set of behaviors.
Using industrial scenes, this video shows that the main reason people thrive at work is the boss--but it's also the number 1 reason they quit.
In the workplace, problems are inevitable. This program shows managers the difference between reacting impulsively or with "managerial intelligence".
Organizations today are said to be experiencing a "trust deficit". This video depicts the 5 things leaders can do to gain and retain trust.
Ken Blanchard shares lessons from Sea World, showing supervisors how to build trust, focus on the positive, and redirect when things get off track.
A Sollah Interactive Title
Teaches managers and supervisors to use the M.E.E.T. model for resolving diversity-related issues and promoting inclusion in the workplace.
Employees look to managers and supervisors for examples of organizational ethics. This program shows leaders how to act with integrity daily.
This video depicts 12 ethical situations through which viewers learn to: Analyze a Situation, Consider the Consequences and Take Appropriate Action.
CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".
Viewers follow Olympic skater Dan Jansen as he stumbles and falls on his way to setting world records and winning an Olympic gold medal.
Runtime: 4 Minutes
Because Spanish Titles is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular Spanish Titles title, or a program that meets specific requirements in the area of Spanish Titles, please give us a call. You can also send your request via email to firstname.lastname@example.org --this email account is monitored from 7am to 4pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.
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