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    You are here: Home  >  Conflict in the Workplace

    Dealing With Conflict

    Conflict is inevitable, but it can be reduced and turned into something positive. This program is for everyone--managers and employees. Viewers will learn how to work through conflicts and resolve them with positive results.

    Benefits:
    • Explores different conflict handling modes
    • Teaches conflict resolution skills
    • Depicts collaborative solutions
    Produced by CRM Learning
    Produced by CRM Learning
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    Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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    Download sample training guide
    Includes sample pages from the leader's guide and participant materials.


    Dealing With Conflict

    CRM Produced

    Run time: 20 Minutes

    Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results.

    Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they need their own conflict management skills.

    Based on theThomas-Kilmann Conflict Mode Instrument, this program offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and illustrate the outcomes of each given style.

    Participants will learn:
    • Proven methods for recognizing conflict
    • The five most-used conflict resolution positions
    • The two basic dimensions of human behavior in conflict situations
    • How to take responsibility for conflict and its resolution

    Other Version Available:
    Healthcare Version

    Contents

    • DVD
    • Leader's Guide PDF
    • (Support materials will be emailed to buyers)


    Also available to supplement your Conflict training:
    Dealing With Conflict Instrument
    Dealing With Conflict 360 Feedback Set

    Related Items

    To order, please call: 1-800-421-0833


    Dealing with Conflict Instrument (pack of 5) $59.95

    Dealing with Conflict Instrument: 360 Degree Feedback Set (pack of 5) $74.75

    Testimonials


    Satisfied customers on Dealing With Conflict:

    "The video easily identifies the 5 conflict styles...it is a great lead-in to identification of personal styles and when one is better to use than another. Know thyself is the starting point. From there we move to adapting to others and issue resolution."
    -Sandy Stefani
    -Training Specialist
    -Cobb County Government, GA

    "Conflict and how to deal with it is always an organizational issue."
    -Doug Menikheim
    -Co-Director
    -Centre for Applied Leadership
     

    Place Your Order:

    Industry Discounts
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    CRM Learning offers the lowest pricing on the products we sell.
    Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

    Education Discount:
    Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

    Government Discount:
    Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

    Non-Profit Discount:
    Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

    NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

    Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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    Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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