Positive and productive interactions with customers ensure long-term loyalty while significantly building a foundation of trust between the customer and your organization. CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more.
With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.
Runtime: 18 Minutes
Topic: Customer Service / Sales
A Media Partners Title
Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!
A CRM Learning Title
4 popular videos and bonus competency-building training material that develop employee skills and awareness in the area of building customer loyalty.
Runtime: See Individual Modules
A CRM Learning Title
72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.
Runtime: 75 Minutes total running time
One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.
Runtime: 16 Minutes total running time
A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.
Runtime: 13 Minutes
Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction
Runtime: 14 Minutes
Provides a lighthearted look at customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape.
Runtime: 19 Minutes
Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.
Runtime: 20 Minutes
In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.
Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.
5 effective videos for telephone CSRs. Each tells a story that reveals the best steps possible for handling calls with skill and a caring attitude.
Runtime: See individual running times
A New Media Now Title
From making and taking calls, transferring calls, putting people on hold, to taking and leaving messages, this video covers all the rules of telephone courtesy and ensures making positive connections with customers.
Runtime: 22 Minutes
A Star Thrower Title
Helps those who work on the telephone understand what it takes to provide remarkable service on a consistent basis. Covers everything from making a connection to keeping even the most difficult call on track.
Runtime: 25 Minutes
Shows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.
Runtime: 15 Minutes
Teaches call center agents five techniques for maintaining control of a call while staying friendly, interested and service oriented.
Teaches 6 customer service skills that can keep organizations from getting negative and embarrassing online reviews. A funny video on a serious topic.
Runtime: 16 Minutes
A Video Visions / Access Training Media Title
This will help your CSRs deliver the service your customers expect as it reinforces 4 essential customer service concepts: Acknowledge, Observe, Listen and Act.
Our classic customer service video with added hospitality scenes. Reminds viewers what it feels like to be treated badly by a service provider.
Update of a customer service classic. It's a funny film with a simple message: Treat your customer as you would treat a guest in your home.
An up-and-coming rock band, with a devoted and growing customer base, provides memorable lessons on how to build customer loyalty.
Runtime: 11 Minutes
Bob Farrell (star of "Give 'em the Pickle") shares customer service success stories as he travels the U.S. in search of all-star "pickle givers".
Runtime: 17 Minutes
This moving story motivates employees to take personal responsibility for creating a positive, memorable experience for internal and external customers.
A Sollah Interactive Title
Topic: Spanish Titles
A compelling compilation of words and images about how to treat customers, set to inspiring music.
Language barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.
What customers want most is help. This video depicts realistic customer-service problems, and how they are solved.
A Video Visions Title
Proves that a supervisor's actions have as much to do with customer satisfaction as the attitude and behavior of the frontline service provider.
The two videos contained in this set ensure that service providers know how to solve customer problems and that supervisors set the right example.
Give employees steps for remaining positive and helpful when dealing with the most common - and challenging - customer service situations.
Runtime: 21 Minutes
Topic: Telephone Skills
The one thing frustrated customers want to know is that someone cares about their problem. This video shows how to accomplish this goal.
A Coastal/Dupont Title
Teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.
Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.
An Our Bizniss Title
This outrageous comedy provides solid training on recognizing, understanding, and taking care of irate or dissatisfied customers.
Runtime: 39 Minutes total running time
In hospitality, any number of things can frustrate a guest. This training video shows how to successfully handle a variety of situations with the right words at the right time.
A Media Partners Title
In retail, any number of things can frustrate a customer. This practical training video shows how to successfully use the right words at the right time.
Does your front line-staff know the right words at the right time, in the heat of the moment? Customers can be difficult at times and this version for business can help.
In a light-hearted way, presents a variety of difficult customer service situations and shows CSRs the best way to handle them.
Watch as three sales reps make an on-site sales calls to a chaotic publishing house and learn why only one comes away with the order.
You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.
Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".
Topic: Employee Development
A John A Jenson LLC Title
Regardless of how long you've been in the organization, you will not be seen as "essential" unless you proactively make it happen. Here are 3 things you can do.
A John A. Jenson LLC Title
Shows employees how to make a quick and genuine connection with a customer that will lead to greater trust, increased sales and customer loyalty.
Subject matter expert Mark Jeffries shows why networking is important, how it's done and how to be successful making contact with the right people.
Most people enter a negotiation with apprehension. Here, expert Ed Brodow introduces principles that will help anyone negotiate anything.
After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember.
Topic: Management / Supervision
Because Customer Service / Sales is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular Customer Service / Sales title, or a program that meets specific requirements in the area of Customer Service / Sales, please give us a call. You can also send your request via email to firstname.lastname@example.org --this email account is monitored from 7am to 4pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.
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